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Our Commitment

Cell Care is committed to providing the highest level of service to our clients. From our first point of contact, through to the collection, storage and potential release of a baby's stem cells, we are committed to exceeding our clients' expectations.

Cell Care is committed to:

  • Providing clients with clear, balanced information on the opportunities and considerations associated with cord blood and tissue storage
  • Providing clients with the latest information on developments in cellular therapies by email and on the Cell Care Facebook page
  • Answering clients' questions quickly and accurately
  • Being completely transparent about the costs of storing cord blood and tissue with Cell Care
  • Ensuring that complete client confidentiality is maintained
  • Working with the client's medical team to ensure the cord blood and tissue collection is as effective as possible
  • Keeping our clients informed of progress in the transportation, processing, testing and storage of their baby's stem cells
  • Putting in place safeguards for the stored cells for the duration of the client contract
  • Subject to regulatory approval, releasing samples at the request of a client's medical professional in a timely and efficient manner

We believe that our integrity and credibility as a company are integral to this commitment. As part of our continuous improvement, we welcome feedback from each client so that we may understand how we may improve client satisfaction.