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Refund Policy

Pregnancy and birth can be an unpredictable process and this may impact the volume of cord blood collected or the ability to collect cord blood and tissue at all.

While it happens infrequently, if we are unable to collect and store your baby’s cord blood or tissue, refunds will be assessed as follows:

Collection and Storage

In the event:

  • cord blood and tissue cannot be collected or stored Cell Care will refund all monies paid
  • you order cord blood + tissue and one of these products cannot be collected at birth, your payment plan will revert to either a cord blood only plan or cord tissue only plan


If you elect to cancel your contract with Cell Care prior to birth, your deposit will be retained by Cell Care if your kit has been dispatched.